User cannot find content in ESRI account for ArcGIS Online

As of June 20th, 2024, U of G Students, Staff, Faculty and IT Admins can access ArcGIS Online using their central login credentials via Single Sign On (SSO). A new ESRI account will be created for you the first time you login.

Login to ArcGIS

NOTE:

• If you are an ongoing user, this new account will not link back to any of your old content even if both accounts use your UofG email address.
• However, this move also will not delete any of your current account contents (maps, apps, data, etc).
• For now, ongoing users will have the option to continue using their old login to access their old account and/or can request to have their GIS contents moved to their new account by submitting a working with data request.

How to access your content stored in your old ESRI ArcGIS Online Account

• To switch back to your old ESRI account that contains your content, click on your profile name in the top right corner and select "Switch Accounts".
• Enter in your old ESRI account credentials to login (Username format of old ESRI accounts -> "yourusername"_uofguelph) and then you have the option to link ESRI accounts to make switching back and forth easier.
• To request your content to be moved over to your new ESRI account that uses SSO, please submit a working with data request.