I forgot my password
1. If your password is saved in your browser, check the saved passwords in the browser settings to see if you can find it.
2. Most users now have multiple MFA (multi-factor authentication methods) and you can follow the steps on this page to reset your password.
The IT Desk or Help Centre just reset my password and I can't login to wifi
When you have had your password reset by CCS (Computing and Communication Services) you must change your password to something new before it will work on wifi or login to department owned computers. Login to Gryph Mail and you will be prompted to change your password. After you change your password, wait a few minutes and then it should work on wifi.
I tried one of the secure wifi connection guides on this site, but it didn't work.
Try forgetting all U of G wifi networks in your device's wifi settings, then try the guide again.
I was previously connected to the secure wifi network, but I have recently changed my password and now I A) can't connect, or B) I am getting a "no internet" error message.
1. Try forgetting the secure wifi network in your device's wifi settings, then try reconnecting to the network.
2. If you get a prompt for a username and password, try logging in with your Central Login ID (the part before @uoguelph.ca) and your new password.
3. If you are unable to directly connect to the network via step 2, please forget all U of G wifi networks in your wifi settings and try one of our secure wifi connection guides.