Computing & Communications Services (CCS) is U of G’s central IT department. The CCS IT Help Centre provides free IT help to students, staff and faculty at U of G. We are here to help!


Find information on the most common IT help topics in the left-hand menu. Click on the appropriate topic to find the help you need. 

Get IT support: 

** For urgent requests during business hours, please contact us by phone** 


We are available via in-person support, live chat, email and phone. 

Type of Support 

Contact Information 

Regular Hours 

Special/Holiday Hours 

Live Chat 

Chat live with the CCS IT Help Centre. Please use the blue chat icon - "Chat Live with Us" - on the bottom right corner of every CCS web page. If you are using the live chat outside of our office hours, please complete the offline form which will send us an email.  


For privacy information, visit the website Chat Privacy.  

Mon-Fri: 8:30 a.m. to 8:30 p.m. NOTE: our vendor is doing maintenance and chat will be unavailable from 1pm - 5pm/5:30pm on Friday Sept 1st.


Sat/Sun: 11 a.m. to 5 p.m. 


Closed on statutory holidays 




Send your questions to and we will reply within one to two business days.  During busy periods, response time may be increased. If you have an urgent issue, please contact us by phone. 

Mon-Fri: 8:30 a.m. to 8:30 p.m. 


Sat/Sun: 11 to 5 p.m. 


Closed on statutory holidays 



Phone us at 519-824-4120 Ext. 58888. Exceptions to our regularly scheduled hours will reflect University closures.  

Mon-Fri: 8:30 a.m. to 4:30 p.m. 


Closed on weekends and statutory holidays 



Visit the CCS IT Help Desk located on the main floor of McLaughlin Library, part of the Ask Us desk.  



Please check here for the most up-to-date IT Help Desk hours  


Closed on statutory holidays 



New to U of G?  

Visit our helpful Get Started pages for: 



Was this information helpful?
© 2005 - 2023 ProProfs