IT Administrators: Get Started

IT administrators provide desktop, application and networking support for staff and faculty in their department or college and should be the first point of contact when a computing problem or question arises. 

If you are unsure of your department IT administrator's name and contact information, call the CCS IT Help Centre at 519-824-4120 Ext. 58888 or email IThelp@uoguelph.ca for assistance.

Technical Resources

• DNS: Domain Name Service
• DHCP: Dynamic Host Configuration Protocol
• SSL Certificates
• Footprints Service: Customer Support Management Software
• MACdesk: For business phone requests
• Central File Service
• Managed Desktops Service
• Managed Servers
• Web Solutions
• Software Catalogue: List of software managed by CCS and product information

After Hours and Emergency Support

CCS analysts are on call to provide emergency response for widespread technical emergencies for critical central systems and services. Examples of widespread technical emergencies include the loss of campus-wide services such as:

• Internet or telephone connectivity in an entire building
• Systems that are down, such as Courselink and Web Advisor
• Please visit our System Status page - you will find outages and system issues posted here. 

Emergency Support Hours

Weekdays: 7 a.m. to 12 midnight
Weekends (and holidays): 8 a.m. to 12 midnight

Please contact your IT administrator if there is an urgent issue outside of University business hours (Monday to Friday 8:30am - 4:30pm).