Minimum Requirements For Eduroam

 

  1. An 802.11a/g/n/ac/ax wireless network card that supports WPA2 Enterprise
    • Check with your vendor to see if your wireless network card supports WPA2 Enterprise.
    • You can also check with the Wi-Fi Alliance to see a list of cards that support WPA2 Enterprise.
  2. Administrator privileges on the wireless device you are configuring.
    • You should be signed in with the local Administrator account, or an account that is a member of the computer's Administrator group.

Connecting to Eduroam

  1. Start / Control Panel / Network and Internet / Network Sharing Center / Connect to a network / Wireless
  2. Select Eduroam network and click Connect.
  3. A Network Authentication screen will appear asking for your credentials; enter your email address with domain and password associated with your institution. For example, username@uoguelph.ca and password as the credentials.
  4. Windows will ask you to validate the server certificate. Under details, you will see acs-annu.net.uoguelph.ca. Click on Connect to continue.
  5. Windows will ask you to select the location of the network. Save the network as Public Network. You are now connected to Eduroam network successfully.

For Windows & Macbook

Go to this Eduroam page and download the installer for your machine. 

For Chromebooks

Go to this page and download the Installer for your machine. The steps to install the CAT profile will be similar to the steps on this page.

For all other Operating systems

 

Connecting to Eduroam - iOS

Method 1 - Connecting using Username and Password.

  1.  You can connect to Eduroam like connecting normally to Wi-Fi.  Select "eduroam" in your Wi-Fi Settings
    Blue Wi-Fi icon. Wi-Fi. Connect to Wi-Fi, view available networks, and manage settings for joining networks and nearby hotspots. Blue text that states "Learn more...". Wi-Fi with a green toggle switch. Blue checkmark next to text that states "uog-wifi-secure". Padlock symbol next to a Wi-Fi symbol next to an information icon. Public networks. uog-guest. Wi-Fi symbol next to an information icon. Other Networks. Red box around text that states "eduroam", next to it a padlock icon, wi-fi symbol, and an information icon. Other... . Ask to Join Networks. Notify, arrow pointing right. Known networks will be joined automatically. If no known networks are available, you will be notified of available networks. Auto-Join Hotspot. Ask to Join. Arrow pointing right.
  2. After selecting Eduroam, it should prompt you to log in.  Log in with your University of Guelph email and password.
    Wi-Fi symbol. Join "eduroam". Enter hte password to join this Wi-Fi network. Username: username@uoguelph.ca. Password.
  3. Afterwards, it will ask if you trust the installed certificate.  Click "Trust".
    "X" button. Certificate. Red box around a blue "Trust" button. acs-annu.net.uoguelph.ca. Issued by University of Guelph Server (AAA) Ro... . Red text stating "Not Trusted". Expires: 2036-04-28, 5:13:16 PM. More Details. Arrow pointing to the right.
  4. You should now be connected to the Wi-Fi, enjoy!

 

Method 2 - Downloading the eduroam profile from the ITHelp page

  1. Go to https://cat.eduroam.org/ to download the eduroam Configuration Assistant Tool
    Eduroam logo. Configuration Asisstant Tool. eduroam® installation made easy. Linux. Welcome to eduroam CAT. Connect your device to eduroam®. eduroam® provides access to thousands of Wi-Fi hotspots around the world, free of charge. Underlined text that states "Learn more". Red box around a blue button that says "Click here to download your eduroam® installer". cat.eduroam.org.
  2. After selecting the download button, choose "University of Guelph" as your organization.  You can also search for it in the searchbar bellow.
    Organisation. Select your organisation. Red box around University of Guelph. Flag of Canada. Canada. 1 kilometer. University of Guelph logo. Red box around search bar that says "University of Guelph". Arrow pointing to Help, "my organization is not on the list". Target icon. Locate me more accurately using HTML5 Geo-Location. Show organisations in Canada. Show all countries.
  3. You will then be redirected to a page that will allow you to download the eduroam installer for your iOS device.  Select the "eduroam®" button.
    Eduroam logo. Configuration Assistant Tool. University of Guelph. Yellow underlined text that states "select another". If you encounter problems, then you can obtain direct assistance from your organisation at: wwW: htps://www.uogueloh.ca/ccs/help email: ithelp@uoguelph.ca tel: 519-824-4120 Ext 58888 This entry was last updated at: 2026-06-23 18:06:48. Apple Icon. Download your installer for Apple device. Red box around a blue button that says "eduroam®". Blue underlined text that states "See more instlaler information". Grey, smaller underlined text that states "Choose another installer to download".
  4. Your device will prompt you that the website is trying to download a configuration profile.  You can choose "Allow".
    Pop-up that states ""cat.eduroam.org" is trying to download a configuration profile. Do you want to allow this?" Blue text that states "Ignore". Red bow around blue text that states "Allow".
  5. Your device will then confirm that the profile was downloaded — you can then select "Close".
    Pop-up that states "Profile Downloaded. Review the profile in the Settings app if you want to install it." Blue button that says "Close".
  6. Open your "Settings" app, then choose "Profile Downloaded" 
    Settings. Apple Account, iCloud, and more. Apple Account Suggestions. Get Help During an Emergency. Red box around "Profile Downloaded." Airplane Mode
  7. After selecting, you will be prompted to install the profile.  Click "Install".
    "X" button. Install Profile. Red box around a blue "Install" button. Settings gear. eduroam®. University of Guelph. Signed by: SURF B.V. Description: Network configuration profile 'uog-eduroam' of 'University of Guelph' - provided by eduroam®. Contains: Wi-Fi Network, Certificate, Consent Notice. More Deails. Red text that states "Remove Downloaded Profile."
  8. You will then see a screen reminding you to enter your username as your full University of Guelph email, including the @uoguelph.ca portion.  Select "Next".
    "X" button. Consent. Red box around a blue "Next" button. Message from "University of Guelph". Important Notice: your username MUST end exactly with '...@uoguelph.ca'!"
  9. You will then receive a warning.  Select "Install".
    "X" button. Warning. Red box around a blue "Install" button. Wi-Fi. The network traffic on your iPhone may be filtered or monitored by a Wi-Fi proxy.
  10. Another warning will appear.  You can choose "Install".
    Pop-up that states "Install Profile. Installing this profile will change settings on your iPhone." Grey "Cancel" button. Red box around a grey "Install" button.
  11. You will then be prompted to enter your Username.  Enter your full University of Guelph email.  You may be prompted to enter your password as well afterward.
    "X" button. Enter Username. Grey "Next" button. Enter your username for the Wi-Fi network "eduroam". Red box around a textbot that states username@uoguelph.ca. Requested by the "eduroam®" profile.
  12. Afterward, the Profile should be installed successfully.  Select the done checkmark.
    Profile installed. Red box around a blue checkmark button. Settings gear icon. eduroam®. University of Guelph. Signed bu: SURF B.V. Description: Network configuration profile 'uog-eduroam' of 'University of Guelph' - provided by eduroam®. Contains: Wi-Fi Network, Certificate, Consent Notice. More details.
  13. You can navigate back to your Wi-Fi and check that you are connected to eduroam.  Enjoy browsing!
    Wi-Fi symbol. Wi-Fi. Connect to Wi-Fi, view available networks, and manage settings for joining networks and nearby hotspots. Blue text stating "Learn more...". Wi-Fi next to a toggle turned on. Checkmark next to text stating eduroam. Padlock icon, Wi-Fi icon, information icon. My Networks.

Method 3 - Download the geteduroam app

  1. Go to the App Store, search for "geteduroam" and download the following app.
    Search bar with "geteduroam". Red box around an app. Heart app icon next to text stating "geteduroam". get connected wherever you are.
  2. Once downloaded, open it and in the search bar, search for "University of Guelph" and select that option.
    Search bar with "university of guelph". Red box around text stating "University of Guelph, CA". University of Guelph-Humber, CA.
  3. You will then get a pop-up requesting your username (with the @uoguelph.ca) and password.  Enter those, then select "Log in".
    Pop-up with text stating "Login Required. Please enter your username and password." Text box with Username2uoguelph.ca. Text box bellow with Password. Blue text stating Cancel. Blue text stating Log In.
  4. Another pop-up will appear.  Select "Allow".
    Popup stating " 'geteduroam' Wants to Add a Wi-Fi Hotspot." Grey "Cancel" button. Red box around a blue "Allow" button.
  5. Another pop-up will appear about joining.  Select "Join".
    Pop-up stating " 'geteduroam' wants to join Wi-Fi Network 'eduroam'?". Grey "Cancel" button. Red box around a blue "Join" button.
  6. You will now be connected to the eduroam Wi-Fi, enjoy!
    Picture24

Connecting to Eduroam - Android

For Android

There is a new tool for Android called getEduroam.

1. Forget the Eduroam network on your device. 

2. Connect your device to cell data or a non-eduroam WiFi signal (you can connect to uog-guest on campus by following our guide here).  

3. Download and run getEduroam from Google Play, the Amazon App Store, or via Direct Download (you can find a link to their website here) 

4. Open the getEduroam app that you just installed 

5. When asked, search for your University 

 

6. When asked to sign in, use your University of Guelph email (loginID@uoguelph.ca) and your university password 

 

7. A prompt will appear asking to save the network. Press “save”. 

8. Click “close app” to close the app 

 

9. A prompt will appear asking “Allow suggested WI-FI network?”. Press “allow” to connect to eduroam.

 

Additional Information

  1. You may verify the certificates once you have successfully logged in. Right-click on the connected network and select properties.
  2. Select the Security tab. Ensure under the "network authentication method": Microsoft: Protected EAP (PEAP) is selected and click on settings. Verify the following:
    • Connect to these servers (certificate servers): acs-annu.net.uoguelph.ca
    • Trusted Root Certification Authorities: University of Guelph Server (AAA) Root CA

 

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