Connecting to Eduroam

Minimum Requirements for Eduroam
1. An 802.11a/g/n/ac/ax wireless network card that supports WPA2 Enterprise
 - You can check with your vendor or check the Wi-Fi Alliance to see a list of cards that are supported.

2. Administrator privileges on the wireless device you are configuring
- You should be signed in with the local Administrator account, or an account that is a member of the computer's Administrator group

Eduroam Installer

Go to this Eduroam page and download the installer for your machine. 

 

For Windows & Macbook

Connecting to Eduroam - Windows

  1. Download the eduroam installer from the link above.
    Webpage that states
  2. After hitting download, select "University of Guelph" as your organization.  You can also search for it in the searchbar below
    Ogranisation - Select your organisation. Red highlighted box around text stating
  3. Download the CAT tool for your device (it should automatically recognize the device type)
    University of Guelph. If you encounter problems, then you can obtain direct assistance from your organisation at: https://www.uoguelph.ca/ccs/help, email: ithelp@uoguelph.ca, telephone: 519-824-4120 x58888. Download your installer for MS Windows 8 and newer. Red highlighted box around button that states eduroam®.
  4. Open up the executable.
  5. You will be prompted for installation set-up.  Click "Next".  Another pop-up will appear as well. Click "Ok".
    Welcome to the eduroam@ installer. This installer has been prepared for University of Guelph. The installer will create the following wireless profiles: eduroam, eduroam via partner. More information and comments: EMAIL: ithelp@uoguelph.ca UNIVERSITY WWW: https://www.uoguelph.ca/ccs/help ofGUELPH Installer created with software from the GEANT project. Next >. Cancel.eduroam installer for University of Guelph. This installer will only work properly if you are a member of University of Guelph. Click OK to continue with installation. Red highlighted box around
  6. You will then be prompted for your UoG credentials, enter them.
    User credentials. Username: @uoguelph.ca. Password. Repeat password.
  7. You will get a Security Warning, you can select "OK".
    Popup stating
  8. After installation, you should be connected to the Eduroam network.
    Installation complete. Network profiles have been installed. Your system is ready.

 

For Mobile Devices

Connecting to Eduroam - iOS

Method 1 - Connecting using Username and Password.

  1.  You can connect to Eduroam like connecting normally to Wi-Fi.  Select "eduroam" in your Wi-Fi Settings
    Blue Wi-Fi icon. Wi-Fi. Connect to Wi-Fi, view available networks, and manage settings for joining networks and nearby hotspots. Blue text that states
  2. After selecting Eduroam, it should prompt you to log in.  Log in with your University of Guelph email and password.
    Wi-Fi symbol. Join
  3. Afterwards, it will ask if you trust the installed certificate.  Click "Trust".
    Picture4(1)
  4. You should now be connected to the Wi-Fi, enjoy!

 

Method 2 - Downloading the eduroam profile from the ITHelp page

  1. Go to https://cat.eduroam.org/ to download the eduroam Configuration Assistant Tool
    Eduroam logo. Configuration Asisstant Tool. eduroam® installation made easy. Linux. Welcome to eduroam CAT. Connect your device to eduroam®. eduroam® provides access to thousands of Wi-Fi hotspots around the world, free of charge. Underlined text that states
  2. After selecting the download button, choose "University of Guelph" as your organization.  You can also search for it in the searchbar bellow.
    Organisation. Select your organisation. Red box around University of Guelph. Flag of Canada. Canada. 1 kilometer. University of Guelph logo. Red box around search bar that says
  3. You will then be redirected to a page that will allow you to download the eduroam installer for your iOS device.  Select the "eduroam®" button.
    Eduroam logo. Configuration Assistant Tool. University of Guelph. Yellow underlined text that states
  4. Your device will prompt you that the website is trying to download a configuration profile.  You can choose "Allow".
    Pop-up that states
  5. Your device will then confirm that the profile was downloaded — you can then select "Close".
    Pop-up that states
  6. Open your "Settings" app, then choose "Profile Downloaded" 
    Settings. Apple Account, iCloud, and more. Apple Account Suggestions. Get Help During an Emergency. Red box around
  7. After selecting, you will be prompted to install the profile.  Click "Install".
    Picture12(1)
  8. You will then see a screen reminding you to enter your username as your full University of Guelph email, including the @uoguelph.ca portion.  Select "Next".
    Picture13
  9. You will then receive a warning.  Select "Install".
    Picture14
  10. Another warning will appear.  You can choose "Install".
    Pop-up that states
  11. You will then be prompted to enter your Username.  Enter your full University of Guelph email.  You may be prompted to enter your password as well afterward.
    Picture16
  12. Afterward, the Profile should be installed successfully.  Select the done checkmark.
    Profile installed. Red box around a blue checkmark button. Settings gear icon. eduroam®. University of Guelph. Signed bu: SURF B.V. Description: Network configuration profile 'uog-eduroam' of 'University of Guelph' - provided by eduroam®. Contains: Wi-Fi Network, Certificate, Consent Notice. More details.
  13. You can navigate back to your Wi-Fi and check that you are connected to eduroam.  Enjoy browsing!
    Wi-Fi symbol. Wi-Fi. Connect to Wi-Fi, view available networks, and manage settings for joining networks and nearby hotspots. Blue text stating

Method 3 - Download the geteduroam app

  1. Go to the App Store, search for "geteduroam" and download the following app.
    Search bar with
  2. Once downloaded, open it and in the search bar, search for "University of Guelph" and select that option.
    Search bar with
  3. You will then get a pop-up requesting your username (with the @uoguelph.ca) and password.  Enter those, then select "Log in".
    Pop-up with text stating
  4. Another pop-up will appear.  Select "Allow".
    Popup stating
  5. Another pop-up will appear about joining.  Select "Join".
    Pop-up stating
  6. You will now be connected to the eduroam Wi-Fi, enjoy!
    Picture24

Connecting to Eduroam - Android

For Android

There is a new tool for Android called getEduroam.

1. Forget the Eduroam network on your device. 

2. Connect your device to cell data or a non-eduroam WiFi signal (you can connect to uog-guest on campus by following our guide here).  

3. Download and run getEduroam from Google Play, the Amazon App Store, or via Direct Download (you can find a link to their website here) 

4. Open the getEduroam app that you just installed 

5. When asked, search for your University 

 

6. When asked to sign in, use your University of Guelph email (loginID@uoguelph.ca) and your university password 

 

7. A prompt will appear asking to save the network. Press “save”. 

8. Click “close app” to close the app 

 

9. A prompt will appear asking “Allow suggested WI-FI network?”. Press “allow” to connect to eduroam.

 

 

For Chromebooks

Connecting to Eduroam - ChromeOS

Go to this page and download the Installer for your machine. The steps to install the CAT profile will be similar to the steps on this page.

 

For all other Operating Systems

Connecting to Eduroam - Other Operating System

For all other Operating systems

  • Please visit here: Eduroam-CAT
  • On the website, please search for the profile of the Institution you belong to and download the installer.
  • Once the profile is installed, you should be ready to get connected to Eduroam.

 

Additional Information - Security Certificate

You may verify the security certificate once you have successfully logged in. Right-click on the connected network and select properties.

 

  1. Select the Security tab. Ensure under the "network authentication method": Microsoft: Protected EAP (PEAP) is selected and click on settings. Verify the following:
    • Connect to these servers (certificate servers): acs-annu.net.uoguelph.ca
    • Trusted Root Certification Authorities: University of Guelph Server (AAA) Root CA

 

 

 

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