Clearing Your Microsoft Teams Cache


There are many instances in which clearing a client's Microsoft Teams cache could help resolve a problem they are facing. 


  1. A common issue that we have seen in the Web Conferencing Queue is that people are unable to sign into or access their Microsoft Teams even when they are putting in their proper SSO credientials.
  2. Clients computers will restart automatically and then the next day Teams will not allow me them to sign-in. 
  3. Change display name in Microsoft Teams
  4. Clients who formally change their name with the University will see the updates in Office 365 and in LDAP, but often Teams can take much longer for the change to show. Others who interact with people who have changed their name may see the old name for weeks after it has been changed in our system. This is not ideal, and we understand it can be very troubling for users who have changed their name.
  5. A client's Microsoft Teams calendar is not syncing with my Outlook Calendar. 
  6. A client is experiencing issues with Teams syncing and signing in/signing out does not help, cleaning the Teams cache may be a good next step to recommend.


In order to clear the Teams Cache:

  1. Fully quit Microsoft Teams and ensure it’s not still running in the toolbar at the bottom right of Windows. (another way to do this is right click the Teams symbol and click 'Quit'.)
  2. Navigate to %appdata%/Microsoft/Teams in a File Window.
  3. Select everything in the folder.
  4. Delete everything.
  5. Open Teams and wait for it to download required files
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