When do I receive my Central Login Account?


For undergraduate applicants, it will take several business days after you ACCEPT your offer of admission in OUAC for your central login account to be created. If you are an out-of-province applicant or a transfer student, you should receive your login account credentials three to five business days after applying.


For graduate applicants, it will take five to seven business days after you SUBMIT your application for your central login account to be created.


After your account is created, you will receive an email with your login credentials to the email address you used in applying to the University of Guelph. If you have not received your account credentials after seven business days, please check your junk/spam folder to ensure that the email wasn’t accidentally filtered there.


Please note that Open Learning/Distance Education or certificate students do not receive WebAdvisor access or Gryph Mail. To access your University of Guelph email and WebAdvisor, please visit Gryph Mail and WebAdvisor.


For steps on setting up MFA, you can visit our Getting Started: How to Set up MFA webpage.



I have received my Central Login Account. What's next?


After you first access your central login account, it is recommended that you take a few minutes to Change your Password and set up Security Questions so that you can reset your own password at any time.


For more information about your Central Login Account, please visit the Central Login Account: Getting Started webpage.


If you have a problem accessing your account, please contact us at (519) 824-4120 Ext. 58888 or by email at ithelp@uoguelph.ca or use the live chat in the bottom right corner of this page.



I am having trouble uploading my documents on WebAdvisor. 


If you are experiencing issues with uploading your documents to WebAdvisor, here are a few options you can try:

  • Check if your document is in PDF format with a maximum file size of 2.0 MB.
  • Check to make sure that pop-ups are enabled in your browser (you will need to click "Submit" after your document is uploaded to complete the process). To check if browser pop-ups are enabled, please click on the link that corresponds to the browser you are using and follow the steps - Google Chrome,  Safari, Mozilla Firefox, Microsoft Edge
  • Use an incognito/private browsing window.
  • Use a different browser, such as Edge or Firefox.
  • Use a different device.


For more information or enquiries related to the application process:


Undergraduate Admission - https://admission.uoguelph.ca/contact


Graduate Admission - https://graduatestudies.uoguelph.ca/about/contact-us

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