Computing & Communications Services (CCS) is U of G’s central IT department. The CCS IT Help Centre provides free IT help to students, staff and faculty at U of G. We are here to help!
Need IT help?
Self-help
How to contact us for IT support:
We are available via in-person support, live chat, email and phone.
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Type of Support |
Contact Information |
Regular Hours |
Special/Holiday Hours |
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Live Chat |
Chat live with the CCS IT Help Centre. Please use the blue chat icon - "Chat Live with Us" - on the bottom right corner of every CCS web page (uoguel.ph/ccs). If you are using the live chat outside of our office hours, please complete the offline form which will send us an email.
For privacy information, visit the website Chat Privacy. |
Mon-Fri: 8:30 a.m. to 8:30 p.m. Sat/Sun: 11 a.m. to 5 p.m.
Closed on statutory holidays |
There will be extended Live Chat hours for the December exam period. This page will be updated before the exam period starts.
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Send your questions to IThelp@uoguelph.ca and we will reply within one to two business days. During busy periods, response time may be longer. If you have an urgent issue, please contact us by phone. |
Mon-Fri: 8:30 a.m. to 8:30 p.m.
Sat/Sun: 11 to 5 p.m.
Closed on statutory holidays |
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Phone |
Phone us at 519-824-4120 Ext. 58888. Exceptions to our regularly scheduled hours will reflect University closures. |
Mon-Fri: 8:30 a.m. to 4:30 p.m.
Closed on weekends and statutory holidays |
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In-Person |
Visit the CCS IT Help Desk located on the main floor of McLaughlin Library, part of the Ask Us desk.
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Please check here for the most up-to-date IT Help Desk hours
Closed on statutory holidays |
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New to U of G?
Visit our helpful Get Started pages for:
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